DutyStack Support

Use the support address below for product, access and data-lifecycle help. No response-time guarantee is offered on this public page.

• Confirm that you are using the email address invited to the organisation.
• Use the supported sign-in or reset flow shown by the DutyStack hub.
• If a passcode or biometric unlock fails on mobile, sign in again only when it is safe to do so and contact support if the device remains blocked.
• Never send a password, one-time code or recovery secret to support.

DutyStack is designed to capture supported work offline and queue it for later delivery. Offline, connection-problem, syncing and queued-item states are different. Keep the app installed and allow it to reconnect before assuming a record has failed.

• Check whether the device itself has a working connection.
• Open DutyStack and allow queued work to synchronise.
• Do not repeatedly recreate the same record while it is queued.
• Some actions, including sign-in, first download, uploads, PDF generation and server-side approvals, require a service connection.

Organisation owners can request exports and schedule organisation deletion in web Settings → Organisation. Personal-login deletion is a separate request. Read the Account & Data Deletion page before proceeding.

Organisation owners should use the web billing area for plans, usage, invoices and payment-method actions. Contact support with the organisation name and invoice or transaction reference where available; do not email full card details.

• Describe what you expected, what happened and the exact wording of any error.
• Provide the DutyStack app version and build number shown in Settings.
• Provide device platform and operating-system version.
• Include the approximate date and time, connection state and whether the action was queued.
• Share screenshots only after removing unrelated personal or confidential information.